Personal Information Protection
and Privacy Policy

Last Updated :

September 1, 2023 – version 1.0

The purpose of this policy is to ensure the preservation of personal information and regulate the way we collect, use, disclose, store, delete, or otherwise manage it. Additionally, it aims to inform any concerned individual about how we process personal data. It also includes the policy related to cookies, as well as consent settings pertaining to these cookies.

1. Collection of Personal Information

When you visit our website, personal data such as your name, address, email, phone number, and other similar information may be collected. This information is only gathered if you voluntarily provide it, for example by filling out a contact form, a quote request, a callback request, etc. Our commitment is to collect only essential and relevant information needed to fulfill your service request.

2. Protection of Personal Information

We implement appropriate security measures to prevent unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is restricted to employees or service providers who require this data to provide services to you.

3. Sharing of Personal Information

We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes unless you explicitly authorize it. However, we may share your information with external service providers who help us manage our business operations. We take measures to ensure these third parties adhere to strict standards regarding security and confidentiality.

4. Retention and Destruction of Personal Information

We retain your personal data for as long as necessary to achieve the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in compliance with this policy. Once personal data is no longer required, we ensure its secure deletion or anonymization, thus ensuring the preservation of its confidentiality.

5. Use of Cookies

To enhance your browsing experience, our website uses cookies. These are small text files stored on your device when you visit our site. They allow us to collect information such as the pages visited, the duration of the visit, and your language preferences. This data helps us analyze trends, optimize our site, and offer personalized content.

You may choose to accept or decline cookies through our consent banner. You can also enable or disable cookies by adjusting your browser settings. However, please note that disabling cookies may limit certain functionalities of our website.

5.1 Description of the Cookies Used

5.1.1 Functional Cookies

These cookies are necessary for the proper functioning of the website. They are usually created in response to actions you take—such as recording your privacy preferences or completing forms. These cookies do not store any information that can personally identify you.

5.1.2 Statistics Cookies

These cookies collect information about how you use the website, such as which pages you visited and which links you clicked on. This data allows us to measure and improve site performance. The information is anonymized and cannot be used to identify you.

5.1.3 Marketing Cookies

These cookies may be set by our advertising partners or through social media sharing features. They may be used by these companies to build a profile of your interests and show you personalized advertisements on other websites.

We encourage you to regularly review the privacy policies of these social media platforms, as they may change, in order to understand how your data is used through these cookies. It is important to note that most of these platforms are based outside of Canada.

5.1.4 Security Cookies

To prevent fraud and protect our systems, website forms may be protected by Google reCAPTCHA technology. This tool, which uses cookies, collects data about how a user interacts with the website—for example, how they move their mouse, click through content, how long they take to complete tasks, and the type of device used. This analysis helps determine whether the user is a robot or not. This data may be shared with other Google products and services.

5.2 Enabling/Disabling and Deleting Cookies

You can manage cookies through your browser on your various devices. Most browsers accept cookies by default. However, you may configure them to systematically reject all cookies or to specify which sources you accept cookies from. You can also set your browser to automatically delete cookies when it is closed, or you can manually delete them at any time. As each browser’s configuration differs, we encourage you to consult the help menu of your browser.

5.3 Consent to the Use of Cookies

During your first visit to this website, a consent banner will appear to explain how we use cookies. By clicking “Accept,” you consent to the use of all cookies and this cookie policy. You may also choose to “Decline” all non-essential cookies or “Manage your preferences” by selecting specific categories of cookies. You may modify your consent at any time.

5.4 Third Parties

We have established agreements regarding the use of cookies with other companies that place cookies. However, we cannot guarantee that these third parties will handle your personal data reliably or securely. Some of these parties, such as Google and social media companies, should be considered independent data controllers. We strongly advise you to review their privacy statements.

6. Responsibility

Overall, we assume responsibility for the protection of personal data in our possession. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to protect it and comply with this policy.

7. Rights of Access, Rectification, and Withdrawal of Consent

You have the right to request access to the personal data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data in a commonly used format. You can request the correction or deletion of your personal data if it is inaccurate or outdated. Where applicable, updated information will be shared with third parties who have access to it.

You have the right to withdraw your consent at any time, subject to contractual or legal constraints and reasonable notice. The implications of such a withdrawal will be explained to you.

You may file a complaint with our organization if you believe your rights under PIPEDA (Personal Information Protection and Electronic Documents Act) have not been respected. If the issue persists, you may contact the Office of the Privacy Commissioner of Canada.

Requests to exercise these rights must be made in writing to the Data Protection Officer, whose contact information appears below.

8. Complaints Handling Process

If someone wishes to submit a complaint regarding the application of this policy or, more broadly, the security of their personal information, they must submit the request in writing to the Data Protection Officer listed below. It will be handled within a reasonable time frame. A separate file will be created for each complaint and will include the complaint, an analysis, supporting documents, and the response provided. We are committed to handling each complaint confidentially.

9. Data Protection Officer

For any questions, concerns, or requests related to this policy, please contact the Data Protection Officer:

10. Approval

This policy has been approved by the Data Protection Officer, whose professional contact information appears above.

11. Publication and Modifications

We reserve the right to revise this Personal Information Protection and Privacy Policy at any time. Changes will be posted on our website and will take effect immediately upon posting. We encourage you to review this policy regularly to stay informed of any updates.